Shipping Policy

Music Frog Co U.S. Shipping Policy Thank you for shopping at Music Frog Co. All orders from Music Frog Co are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at musicfrogusa@gmai.com. Where We Ship Music Frog Co offers shipping to all 50 United States (including Alaska and Hawaii). Processing We process orders during our normal business hours. Unless otherwise stated, please allow 1 to 3 business days for us to process your order. Orders received before 3PM PST are usually shipped on the same day. We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. (Ahem, Covid-19.) If we are experiencing longer than usual processing times, we will notify you either on our site or by email. Shipping Rates & Timing Music Frog Co has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order. Tracking Your Order When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at musicfrogus@gmail.com. Lost, Stolen, or Damaged Orders How to Contact Us If you have any questions or concerns regarding your order or the shipping options available, please contact us at musicfrogusa@gmail.com.